SUPPORT CENTRE # A good start. *A clear answer.* From installation to your first report. Find the instructions you need. ## Guides and instructions / 8 [### Install the agent on Mac and Windows Choose the installer for your computer and connect it to your MyDiagnostics workspace. 2 min read Open guide](https://support.mydiagnostics.app/en/installation/) [### Pair your station Connect your computer to your team. 2 min read Open guide](https://support.mydiagnostics.app/en/pairing/) [### Your first diagnostics From USB connection to results. 2 min read Open guide](https://support.mydiagnostics.app/en/first-test/) [### Battery and parts authenticity Read data in context. 2 min read Open guide](https://support.mydiagnostics.app/en/battery-parts/) [### Reports, labels and exports Hand over clear results. 2 min read Open guide](https://support.mydiagnostics.app/en/reports/) [### Bulk actions and templates Keep your team's work consistent. 2 min read Open guide](https://support.mydiagnostics.app/en/bulk-templates/) [### API and integrations Connect diagnostics to your processes. 2 min read Open guide](https://support.mydiagnostics.app/en/api/) [### Device or station not visible Check the connection step by step. 2 min read Open guide](https://support.mydiagnostics.app/en/troubleshooting/) ## From first connection to handing over results **New to MyDiagnostics?** Prepare your company account, install the Mac agent and pair your first station. The first diagnostics guide then covers connecting a device, automatic preparation and reviewing results. Each article includes quick steps and detailed explanations. **Working on everyday repairs?** Continue with battery and parts data, reports and bulk actions. Always distinguish unavailable data from a passed test. For integrations, read the API guide and agree the details with support. **Looking for a specific problem?** Search for USB, battery, pairing, export or API. Search includes detailed article content. If you do not know whether the issue is on the phone, Mac or web workspace, start with [Device or station not visible](https://support.mydiagnostics.app/en/troubleshooting/) . ## Need help? Free includes public guides; personal technical support is included in paid plans. Email support@myrepair.app with your company name, device model, system version and the step where you stopped. Do not send passwords, access tokens or pairing codes. [Email support](mailto:support@myrepair.app) --- [MyDiagnostics](https://mydiagnostics.app/en/) · [Support](https://support.mydiagnostics.app/en/) · [support@myrepair.app](mailto:support@myrepair.app)