SUPPORT CENTRE # Your first diagnostics From USB connection to results. 2 min read [Sign in](https://auth.mydiagnostics.app/login/?lang=en) · [Start for free](https://auth.mydiagnostics.app/register/?lang=en) ## Quick start 1. **Connect your iPhone or iPad with a data-capable USB cable.** Unlock it and confirm Trust This Computer if prompted. 2. **Select the device in your web station and start the diagnostic workflow.** Follow the instructions on the web and the device. 3. **Complete interactive tests.** Apple Watch results are transferred through a paired iPhone; Apple Vision test availability depends on the app and operating system. 4. **Review readings and individual test results.** An unavailable reading is not a passed test. 5. **Zero-click means the connected preparation steps after starting the workflow and establishing trust.** iOS may require unlocking or trust confirmation; the owner must resolve Activation Lock. Open the app on the phone; functional tests may require an operator. App for iPhone and iPad [Download on the App Store](https://apps.apple.com/gb/app/mydiagnostics/id6766365640) ## Step-by-step screenshots Actual screenshots of the English interface with demo data. Appearance may vary slightly with the app version. 1. Open the station, check the device and start the workflow.  2. Choose a result in History to open the report with individual test results.  ## Prepare the device and station **Start with one device and a known working data cable.** Check station availability in your workspace, connect an iPhone or iPad and verify its model and identity before assigning results to a job. Unlock it and confirm computer trust when requested. Behaviour varies by device state, operating system version and previous connections to the Mac. ## Automatic preparation and required interaction **Zero-click refers to automatic preparation of a supported device.** Depending on its state, the workflow can continue through initial setup, app installation and USB authorisation to the Home Screen. An already configured phone does not require signing out of iCloud just to install diagnostics. Automation does not replace required unlocking or system confirmations. Only the authorised owner can resolve Activation Lock; diagnostics do not bypass it. ## Complete functional tests **Evaluate automatically read data separately from functional tests.** Battery readings or device identification alone do not confirm the display, microphone or camera works. Follow app instructions and complete required interactions, such as touching the screen or checking sound and images. Tests vary across iPhone, iPad, Apple Watch and Apple Vision Pro models; product support does not mean identical procedures on every device. ## Review results and continue **An unavailable or incomplete result is not a passed test.** Before handover, open diagnostics, verify device identity and inspect every result. When repeating a test, note changes such as cable, charge level or system updates. Use results in a report or further repair decisions. Once the first workflow is verified, connect more devices within your station and licence capacity and monitor each separately. ## Official Apple documentation - [Apple: Trust This Computer](https://support.apple.com/en-ie/109054) Steps may vary slightly by app and operating system version. [All guides](https://support.mydiagnostics.app/en/) ## Continue with another guide [Install the agent on Mac and Windows](https://support.mydiagnostics.app/en/installation/) [Pair your station](https://support.mydiagnostics.app/en/pairing/) [Battery and parts authenticity](https://support.mydiagnostics.app/en/battery-parts/) [Reports, labels and exports](https://support.mydiagnostics.app/en/reports/) [Bulk actions and templates](https://support.mydiagnostics.app/en/bulk-templates/) [API and integrations](https://support.mydiagnostics.app/en/api/) [Device or station not visible](https://support.mydiagnostics.app/en/troubleshooting/) ## Need help? Free includes public guides; personal technical support is included in paid plans. Email support@myrepair.app with your company name, device model, system version and the step where you stopped. Do not send passwords, access tokens or pairing codes. [Email support](mailto:support@myrepair.app) --- [MyDiagnostics](https://mydiagnostics.app/en/) · [Support](https://support.mydiagnostics.app/en/) · [support@myrepair.app](mailto:support@myrepair.app)